At GoViralClub, we are committed to providing high-quality, responsive, and respectful support to all of our users. This Support Policy outlines how our customer support operates, what you can expect from us, and the standards we uphold when assisting you with inquiries, service issues, or general questions.
Our support team is available:
Monday to Saturday: 9:00 AM to 8:00 PM (GMT)
Sunday: Limited support available for urgent matters only
All inquiries submitted outside of these hours will be addressed on the next working day.
We provide support through the following official channels:
Email Support: support@goviralclub.com
Contact Form: Available on the Contact Us page
Live Chat (when available): Accessible via the website interface
Telegram (optional): For reseller or priority client communication only
We do not offer phone support at this time in order to keep communications documented and efficient.
We aim to respond to all inquiries within:
24 hours on business days for general users
12 hours for verified resellers or high-volume clients
Please note that response times may be longer during holidays or in the case of high demand.
Our support team is available to assist with the following:
Questions about our services, pricing, and platform features
Order status, progress updates, or delivery time inquiries
Drip feed and mass order functionality support
Troubleshooting and problem resolution for active orders
Technical support related to the GoViralClub dashboard
Guidance for resellers, including API and bulk orders
We are not responsible for:
Problems caused by incorrect links or incomplete order information
Account bans or platform issues unrelated to our services
Support for third-party tools, plugins, or unrelated platforms
Managing content or social media accounts on your behalf
If you believe your order was not completed as expected, you may open a support ticket within 48 hours of the order’s delivery completion. Please include the order ID, a detailed explanation of the issue, and any supporting screenshots or evidence.
We will conduct a thorough review and:
Refill or reprocess the service (if eligible)
Issue a partial or full refund to your platform balance (when applicable)
Provide an explanation if no further action is possible
We reserve the right to deny dispute claims that are unfounded, vague, or lack supporting documentation.
All sales are final. Refunds are issued only in the following situations:
Partial orders with undelivered services
Orders placed for non-working or unsupported links
Platform outages that prevent us from fulfilling your order
Refunds will be credited to your GoViralClub account balance unless otherwise stated. No cash or card refunds are issued.
We have zero tolerance for abusive, threatening, or inappropriate language directed toward our support staff. Clients who violate this policy may be:
Temporarily suspended from using support services
Permanently banned from the platform
Denied access to any refund or dispute process
We may update this Support Policy from time to time to reflect changes in our services, legal obligations, or customer needs. The latest version will always be available on our website. Continued use of our platform constitutes acceptance of the current support terms.
We’re here to help you grow.
If you have any questions or need assistance, don’t hesitate to reach out via support@goviralclub.com or our Contact Us page.